Complaints about short-term rental properties

If you are aware of a property that is likely being illegally operated as a short-term rental within the city of Nelson or to report a specific disturbance or other bylaw violation, you may make a formal complaint to Bylaw Enforcement for further investigation. If you are able to include the property’s address and a link to an online advertisement for the property that you are reporting (e.g. on Airbnb, VRBO, or Kijiji), this will help to accelerate Enforcement’s investigation.

Please note that the City does not accept anonymous complaints, however your information will be kept strictly confidential. If you prefer, you are welcome to make your complaint in person at the Bylaw Enforcement Department.

As of May 31st, 2016 Airbnb is accepting neighbour complaints directly on the following website: https://www.airbnb.ca/neighborsPlease note: this is provided for informational purposes only. This does not equal or replace an official municipal bylaw complaint. The City of Nelson does not endorse or take responsibility for the outcome of using this third-party complaint platform.